Questions about KlarFort? We are here to help.
Support from the people who build KlarFort.
Whether you have a product question, found a bug, have an idea, or need help with privacy, email us directly. Every message is read by the KlarFort team. There is no marketing list, and your support message is used only to help with your request.
Before you write
If your question is about one of the items below, the linked channel will usually resolve it faster than email:
- Subscription, billing, or refund issues: these are handled entirely by Apple or Google. Use reportaproblem.apple.com for App Store purchases, or the Google Play refund flow for Play Store purchases.
- Cancelling a subscription: manage it in your Apple ID or Google Play subscription settings. KlarFort cannot cancel store subscriptions on your behalf.
- App crash on a specific screen: include your device model, OS version, and what you were doing immediately before the crash.
- Privacy or data-deletion request (GDPR or CCPA): use the in-app deletion action or the public deletion-request page. KlarFort does not store an account email address, so support will request secure purchase or device-context verification before acting on a pseudonymous profile.
- Security vulnerability report: please use [email protected] instead. The full responsible-disclosure policy is at klarfort.com/security.
What to include
The more context you provide up front, the faster we can help:
- Device and operating system (for example, "iPhone 17 Pro on iOS 18.4" or "Pixel 8 on Android 14").
- App version (Settings, then About).
- What you expected to happen and what actually happened.
- A screenshot if the issue is visual.
Please do not send screenshots that contain sensitive financial data unless they are necessary to diagnose the issue. When they are, we delete the attachment once the request is resolved.