Contact
Email-based support, answered by the team.
For questions, bug reports, feature ideas, or privacy requests, email us directly. Every message is read and answered by the team. There is no ticketing queue, no autoresponder, and no marketing list.
Before you write
If your question is about one of the items below, the linked channel will usually resolve it faster than email:
- Subscription, billing, or refund issues: these are handled entirely by Apple or Google. Use reportaproblem.apple.com for App Store purchases, or the Google Play refund flow for Play Store purchases.
- Cancelling a subscription: manage it in your Apple ID or Google Play subscription settings. KlarFort cannot cancel store subscriptions on your behalf.
- App crash on a specific screen: include your device model, OS version, and what you were doing immediately before the crash.
- Privacy or data-deletion request (GDPR or CCPA): email us from the address tied to your account, or use the public deletion-request page. We will confirm and process the request within statutory timelines.
- Security vulnerability report: please use [email protected] instead. The full responsible-disclosure policy is at klarfort.com/security.
What to include
The more context you provide up front, the faster we can help:
- Device and operating system (for example, "iPhone 17 Pro on iOS 18.4" or "Pixel 8 on Android 14").
- App version (Settings, then About).
- What you expected to happen and what actually happened.
- A screenshot if the issue is visual.
Please do not send screenshots that contain sensitive financial data unless they are necessary to diagnose the issue. When they are, we delete the attachment once the request is resolved.